In order to best answer your doubts, please take a look at our most frequently asked questions. You can also reach us quickly through whatsapp for any extra questions.
You can pay securely online via credit card or paypal. If you pay in person at any of our offices you can pay by cash or credit card.
You must pick up and return the vehicle in one of our offices as stated in the rental agreement.
We offer a free Shuttle service for clients to and from your Hotel or Property if you are staying in one of the following areas: Cala Serena, Cala Ferrera, Cala d’or, Cala Egos, Porto Petro, Mondrago.
If you are a little further away and want to rent a vehicle for 3 or more days this service can also be included, but please consult first with our customer service team to check location and availability.
The time of this service will depend on the area where you are picked up or returned. The pickup will take place at a pre-arranged time between 8:30 and 12:30 and the return service between 17:00 to 19:30. Please contact customer service to consult the timetables.
No, it is not possible. You must return the scooter or motorbike to our office. This special service is only possible when renting a car for a minimum of 3 days
No. All vehicles must remain on the island.
Yes, you can pay with a debit card however if you hire a car with us you will also be required to provide the details of a credit card as a guarantee. We will not charge anything to the card. The details of a debit card will not be accepted as a guarantee.
No, we can only rent you our vehicles if you have the ability to drive them safely and you also have the correct license and age to do it.
No. It is absolutely necessary that you bring your official documentation to our office so we can double check them. We will greatly appreciate it if you have already scanned it for us but we must make sure you also have the original documentation with you when you sign the contract.
Please bear in mind that we do not want to be fined as a company for renting vehicles to undocumented people.
No, there is no extra cost for taking a passenger so long as only the person named on the Rental Agreement is driving.
You must request it. There is an extra fee for hiring a car with a booster or baby seat.
Call the emergency services first (112)and then call us as soon as you can. You will find our contact details on the Rental Agreement. You are fully covered by our insurance for damages against third parties. For damages caused to, or theft of the scooter, the insurance reduces the amount to be paid for damages to the excess amount. If you contract the Full Sprint Insurance you will not pay anyth
Fines and speeding/parking tickets will be charged some time after you have returned the vehicle using the credit card details we hold. There will be an administration fee of €30 added.
Please make sure you are briefed in our office about the ACIRE restrictions when driving in the centre of Palma as we are receiving many fines from customers driving the rented car into Palma. Please check the attached document from Palma.
No, it is not possible.
The vehicle can be picked up at any time from 8:00 in the morning if you come to our offices to collect it, or at the arranged time if you have contracted our free Shuttle transfer service. The vehicle must be returned before 20:00 on the same day or earlier at the arranged time if you have requested the Shuttle transfer service to your accommodation.
Yes. The only thing we ask you is to call us in advance to check if the vehicle is still available. In the event it is not available we will usually be able to offer an alternative one. If we grant you the extension we will charge the difference when you return the vehicle.
No, there are no limits.
